The short and sweet section: find quick and precise answers to the most common VPN-related questions

Questions About OysterVPN?

Here are answers about installation, usage, billing, and more. For detailed guides, browse the main support page.

Can I change my subscription?

Yes, you can change between subscription plans at any time. Log in to your OysterVPN account, click on “Change Plan“, and choose your preferred subscription plan. Your new subscription plan will become active after your existing subscription plan ends.

Do you allow P2P downloads?

OysterVPN fully supports P2P downloads. Our VPN servers give you a secure way to access P2P networks. With OysterVPN’s unlimited bandwidth feature, you can download large files without any worries.

Do you log my information?

We strictly prohibit keeping any private information and strictly follow a zero-logs policy. So feel free to browse, connect, download, and share data with OysterVPN.

How can I download OysterVPN app?

Follow these quick and easy steps to download OysterVPN on a compatible device:

  • Visit OysterVPN’s download page.
  • Select your device.
  • Click on the download button to start.
  • Install and launch the VPN app to connect to OysterVPN.

Will I get a different IP every time?

IP addresses are assigned dynamically when you connect to a VPN server. Some VPN servers have a bigger IP address pool.

How can I subscribe to OysterVPN?

Here’s how you can buy an OysterVPN subscription:

  • Go to the buy VPN page.
  • Select your preferred subscription plan.
  • Select your preferred planning option and proceed through the stages by filling in all required information to complete your VPN purchase.
  • Your account details will be emailed to you now shortly.

How can I change my password?

Following are the steps that will help you change your OysterVPN account’s password.

  • Click here to log in to your OysterVPN Account.
  • Select the Account and Billing option from the left side menu.
  • Scroll down the page and click on the Change Password option.

Alternatively, you can contact our customer support to have your password changed.

How can I check if I have connected successfully to VPN?

You can use either of the following methods to double-check whether your connection is truly secure after connecting to an OysterVPN server:

  • Connect to any VPN server.
  • Use our IP lookup tool here to verify your geo-location.
  • If the IP address and location are the same as shown in the VPN app or the VPN server you have manually connected to, the VPN connection is successful.

In case of any queries, feel free to contact our support team via live chat or email.

Do you offer a free trial?

OysterVPN does not offer a free trial currently. The 30-day money-back guarantee allows you to request a complete refund.


Which VPN protocol should I choose?

OysterVPN supports a variety of popular VPN protocols. Lightshell is our in-house VPN protocol built to give the best balance between security and performance.

The complete list of VPN protocols supported by OysterVPN is as follows:

  1. OpenVPN
  2. IKEv2
  3. LT2P/IPsec
  4. PPTP

For the best performance, we recommend using Lightshell or Wireguard. PPTP and L2TP are very old protocols that should not be used if security is a major concern.

Can I change my registered email address?

You can change your email address by contacting our customer support via live chat or email.

How can I delete my account?

If you decide to terminate your OysterVPN subscription and completely remove your account, contact our customer support for assistance. We will require verification to prove your identity for the request.

How can I contact OysterVPN customer support?

OysterVPN’s customer support can be reached any time through the live chat option on the website or email at support@oystervpn.com.

How many devices can I use with OysterVPN simultaneously?

You can use a single OysterVPN account on up to 5 devices simultaneously.

Where can I find the OysterVPN server list?

You can check the complete list of VPN servers here. For creating manual connections, you can visit our support page here for server addresses.

Can I set up OysterVPN on my Smart TV or Gaming console?

OysterVPN can be configured in a router that supports VPN. Connect your Smart TV or video game console to the router and enjoy VPN without any app.

What is your refund policy?

OysterVPN offers a 30-day money-back guarantee on all subscription plans. Reach out to our customer support to claim your refund within 30 days from the date of purchase. The money-back policy is not applicable to recurring payments.