Your IP: 22.214.171.124 • ISP: Amazon.com, Inc. • Your Status: Unprotected
If you receive this problem when attempting to open the OysterVPN app or connect to a server, it signifies that the OysterVPN background service is not running to start for whatever reason. That’s why the application is unable to function properly. Although, most of the time, we will resolve this issue with a few little tweaks.
Many things could be at play when it comes to why a background service is not running. Take a look at these troubleshooting steps to assist in the resolution of connectivity issues, but keep checking if the problem persists after each step.
Change the “Automatic selection” option on the OysterVPN application
To do so, open the OysterVPN app, go to the Settings page, look for the VPN protocol, and select OpenVPN or IKEv2 from the list.
Restart your device
All idle apps and associated background processes that may be running and interfering with OysterVPN will be closed when you restart your device.
Reset your OysterVPN app to its default settings
To do so, start the OysterVPN app and click on Settings > Help > Diagnostics > Diagnostics > Restore the default settings. This will restart your app and, most likely, resolve the background service issue.
Try different server locations
One place may provide a more stable connection than others due to various variables.
Disable any interfering applications
Certain apps that have access to your device’s network may interfere with your OysterVPN connection. A firewall, antivirus, or anti-spyware program may be blocking your OysterVPN connection.
Remove router’s potential safety security or parental controls
Some ISPs have parental and security controls set by default on their routers. Check the “Security” tab on your router to determine whether any security features or parental controls are enabled.
The OysterVPN function can be used to repair a virtual network card
Conflicts with other applications can cause OysterVPN’s virtual network card to be disabled or damaged. To do so, open OysterVPN’s VPN software and proceed to Settings > Connection > Encryption > Encryption > Encryption > Encryption > Repair Virtual Network Card.
Uninstall and Reinstall the OysterVPN app again
Some files may fail to install during the initial installation process. This could occur for various reasons, such as antivirus software blocking the installation or changes made to your system during the installation. Please try uninstalling and reinstalling the OysterVPN app. Uninstall it first, then download and reinstall the app from here.
In case the troubleshooting tips fail, simply take a screenshot and give your concerns to our customer support team via live chat or email to have your problem resolved sooner!